Pre-Order Information

Sometimes the most magical pieces need a little extra time! We occasionally open pre-orders on select holiday items so you can snag your favorites before they're officially in stock.

What's a Pre-Order?

It's simple, you reserve an item before it's ready to ship. It's the best way to lock in popular or limited-edition pieces before they sell out, especially heading into the holiday season.

When Will It Ship?

Every pre-order item will have an estimated ship date listed right on the product page. We'll always do our best to hit those dates, but if anything changes due to production or supply delays, we'll shoot you an email to keep you in the loop.

Payment

Pre-orders are charged in full at the time of purchase — this is how we reserve your item and make sure it's yours!

Shipping

Your pre-order will ship as soon as it's ready. If your order has both in-stock and pre-order items, we may send them separately so you're not waiting on everything at once. You'll get a shipping confirmation with tracking as soon as it's on its way.

Cancellations

Changed your mind? No worries! You can cancel any pre-order before it ships for a full refund. Once it's shipped, our standard Return Policy applies.