Return Policy

Your satisfaction means everything to us. At Belle and Rose Holiday Co, we know that most of our pieces are purchased to celebrate a specific holiday — so our return policy is designed to reflect that.

Return Window

You may return most items within 30 days of the purchase date, or 5 days before the holiday the item was intended for — whichever comes first.

Examples

Example 1: You purchase a Christmas ornament on December 1st — you have until December 19th (5 days before Christmas Eve) to return it.
Example 2: You purchase a Christmas wreath on December 28th — you have until January 27th (30 days) to return it.
Example 3: You purchase a Halloween decoration on October 1st — you have until October 25th (5 days before Halloween) to return it.

Christmas Cutoff Dates

All items purchased after December 13th are considered final sale and cannot be returned, exchanged, or refunded, unless due to an error by Belle and Rose Holiday Co.

All "After-Holiday Sale" items are also final sale.

Return Conditions

To be eligible for a return, items must be:

In new, unused, and undamaged condition
In original packaging with all accessories and parts included
Accompanied by your original order confirmation or packing slip

How to Return

Just email us at belleandroseholidayco@gmail.com to get started. We’ll send you return instructions and our return shipping address.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping method. Original shipping charges are non-refundable.

Restocking Fees

A 20% restocking fee applies to refused or undeliverable orders.

Refunds

Once your return is received and inspected (typically within 3–5 business days), your refund will be applied to your original payment method. Please allow up to 10 additional business days for the credit to appear on your statement.

Exchanges

We’re happy to exchange items for a different color or style where available. Just email us at belleandroseholidayco@gmail.com to check availability before sending anything back.

Non-Returnable Items

Gift cards
Personalized or custom-made items
Items marked as final sale
Items purchased after December 13th
After-Holiday Sale items

Damaged or Defective Items

If your order arrives damaged or defective, please email us at belleandroseholidayco@gmail.com within 7 days of delivery with photos. We’ll send a replacement or issue a full refund — no return shipping required.

Belle and Rose Holiday Co reserves the right to limit returns in certain circumstances. Have questions? We’re always happy to help — email us at belleandroseholidayco@gmail.com anytime. 🎄